Lean techniques define value from the perspective of whom?

Lean techniques define value from the perspective of whom?

• A. Team Members
• B. Management
• C. Customer
• D. CEO

Answer: (C)

Lean defines value from the customer's viewpoint; value is what the customer is willing to pay for. This focus keeps improvement efforts on delivering products or services that meet the customer’s needs, at the right time and with the right quality, while eliminating waste. Tools like the voice of the customer and value-stream mapping help identify what truly adds value from the customer’s perspective, so every step in the process supports that definition. Internal stakeholders such as team members, management, or leadership influence how work is done, but they don’t decide what counts as value in a Lean system. So, the customer is the source of value.

Lean defines value from the customer's viewpoint; value is what the customer is willing to pay for. This focus keeps improvement efforts on delivering products or services that meet the customer’s needs, at the right time and with the right quality, while eliminating waste. Tools like the voice of the customer and value-stream mapping help identify what truly adds value from the customer’s perspective, so every step in the process supports that definition. Internal stakeholders such as team members, management, or leadership influence how work is done, but they don’t decide what counts as value in a Lean system. So, the customer is the source of value.